Frequently asked questions
What time will my order be delivered?
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the "special instructions" box when ordering, and we will do our best to accommodate your request.
What if no one is home?
Depending on the delivery location, if the recipient is not available at time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return--such as with a neighbor or leave a message for the recipient to call to arrange for delivery.
Can you call ahead for delivery?
In some cases, the florist may contact the recipient to ensure she/he will be home to accept delivery. If you would like for us to do this, please leave instructions in the "special instructions" area.
Can you leave it at the door?
Yes. However, the customer assumes all liability for requests to leave arrangements at the door. We highly discourage special instructions requesting delivery to a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
What funeral homes do you deliver to?
Brown Funeral Home - Clinton, KY and Wingo, KY